Overview

Elevate Reach builds dedicated HR, customer experience, back-office, and finance teams for growing companies, and the Account Manager is the client's main point of contact once a team is running. This is a full-time, fully remote position on our own team.

You learn what each client needs, keep their outsourced team aligned with it, and turn feedback into improvements. When a client is ready to add services or headcount, you shape the plan with them.

What You'll Do

• Serve as the primary contact for an assigned portfolio of client accounts
• Hold regular check-ins and review performance reports and KPIs with each client
• Work with team leads to resolve issues quickly and confirm the result with the client
• Spot opportunities to expand services and prepare proposals with leadership
• Guide new clients through onboarding and the first weeks of service
• Keep account notes, contracts, and renewal dates organized in our CRM
• Share client feedback with internal teams to improve how we deliver

Who Fits

• Experience in account management, client success, or B2B client services
• Confident leading client conversations by phone and video
• Comfortable reading performance metrics and explaining them plainly
• Organized across several accounts with different priorities
• Polished written communication
• A quiet home workspace with reliable high-speed internet
• Authorization to work in the United States

What's Offered

• A full-time, fully remote position on the Elevate Reach team
• A portfolio of client accounts across industries
• Training on our services, reporting, and client standards
• Room to grow as the client base expands

Elevate Reach provides reasonable accommodations for qualified applicants with disabilities throughout the application and interview process. To request one, email [email protected].